At Adventure Now we will do our best to accommodate rescheduling however cancellation charges apply.
Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading.
This means that, once the booking is in place, your right to cancel without penalty ends:
Unless otherwise stated in writing, the deposit is 50% of the total cost of the booking.
Our accepted date of cancellation is when your written cancellation is acknowledged in writing by us.
The 31 day rule includes weekends and bank holidays.
Any reduction in numbers must also be in writing and acknowledged in writing by us to be considered valid.
Any changes in participant numbers are subject to the same cancellation charges as stated above.
Verbal changes and cancellations are not accepted in any circumstances.
To reschedule or cancel a booking, you must email theteam@adventurenow.co.uk.
When a deposit is taken for a booking, we reserve availability and prevent others from booking specific time slots.
Unless otherwise stated in writing, the remaining cost of the booking must be paid one calendar month before the date of your booking.
If the remaining cost is not paid on time, your booking may be treated as a cancellation, without notice; resulting in a loss of all monies. Lost deposits are not transferable to new bookings.
If the remaining cost is subsequently paid, you will be issued a credit note equal to the cost of your booking less the lost deposit.
You must be ready to take part in your booked activity 10 minutes (20 minutes for quad biking) prior to a designated 'start-time' to enable sign-in and a full safety briefing to take place, unless advised otherwise on your booking confirmation.
The time stated on your booking confirmation is the start time not arrival time.
No participant may take part in any activity without first signing in and attending a safety briefing.
The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies and you will be turned away.
Please take arrival times seriously allowing for any possible delays on route to the venue.
A parent or guardian MUST always remain with the children in their care. Our instructors cannot supervise children either on or off activities.
It is our aim to provide protection for the children and young people who receive our services.
Our staff are provided with training on the procedures they should adopt if they suspect a child or young person may be experiencing or be at risk of harm. This policy applies to all staff and anyone working on our behalf.
We will endeavour to safeguard children and young people by:
If an activity is cancelled due to bad weather or any other unavoidable circumstances by the venue, your booking will be rescheduled to a mutually convenient date for you and the venue.
You can choose a date up to three months after the original booked date.
Bookings at all-weather venues, or at a venue where the supplier is prepared to run the session, will not be eligible for re-scheduling.
In these circumstances, a customer's decision not to take part it is deemed that the booking has been cancelled and charges as stated will apply. Refunds are not applicable.
Adventure Now has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are:
If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions.
When booking multiple activities on one day, your activities will run consecutively, one straight after the other from the start time you choose. The order of activities may vary from what you have booked.
Whilst all our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue.
You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly.
If you are unable to wear any of the provided safety equipment, you many not be able to undertake the activity.
If in any doubt you must seek further guidance and help from the activity provider immediately.
You must not attempt to go beyond your capabilities or engage in risky or daring behaviour other than what is involved in the activity itself.
It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety together with that of any minors for whom you have responsibility.
If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking.
You will be asked to sign a disclaimer before taking part in many activities to say you are mentally and medically fit and well.
If you refuse to sign a disclaimer at the venue you will not be able to take part and such an action will be treated as a cancellation.
The Activity Disclaimer and Associated T&Cs may be updated at any point without notice prior to your booking.
Covid is now something we must all live with. There is a risk of becoming ill with many things, Covid is no different. Whilst you must comply with covid legislation, we cannot reschedule or refund bookings at short notice.
All the activities are described in as much detail as possible and are correct at the time each booking is made.
All timings for activities are the total time for the sessions and not an indication of a per-person allocation.
From time to time activities do change both in price, type and duration.
Our Booking Advisors will make every effort to provide additional information and clarification about any of our featured activities, however customers are deemed to have thoroughly familiarised themselves with the activity description, all restrictions, including height, weight and age restriction as detailed on our websites before booking the activity. No responsibility can be accepted by us for an inappropriate booking if you do not familiarise yourself with all aspects of the activity in question at the venue chosen either on our website or through your own enquiries before placing a booking. This is your responsibility.
If you are dissatisfied with your activity in any respect, or you have any other complaint about the activity provider or any other matter in relation to the venue or it's performance, then you must speak to the activity provider on the day and come to an agreement about how you can resolve the situation. It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the activity provider at the time and then complain later. If you take part in an activity, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered.
Should you have a complaint about the actual booking process, please email: theteam@adventurenow.co.uk. All communications with Customer Services must be in writing, as this ensures that all aspects of the communication between us are clear and unambiguous. Once received we will investigate and discuss the matter with the relevant parties. When we have gathered all the necessary information, we will get back to you.
Should you be deemed eligible for a refund, the absolute maximum amount this will be is the monies you have paid to us and will not extend to consequential loss or claimed inconvenience or stress howsoever caused. No exceptions are made in this regard.
If you have taken part in any activity during the booked event in question, regardless of the circumstances or conditions under which you took part, then this will negate any refund claim.
This company complies with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer. We welcome any inspection of our processes in this regard.
Our brand is well known within the UK and has acquired both registered and unregistered in its trademarks, domain names and logos. No one may use our names, trademarks, domain names or logos for any purpose without our express written permission. Any unlawful use of our brands will be dealt with by law.
All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.
All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.
Your statutory rights are not affected.
These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in area in which you are domiciled.
The Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of The Company, including, but not limited to acts of god, war, civil disorder or industrial dispute.
Failure by this Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If this Company decides to waive any of its rights under these Terms of Business, this will not inhibit this Company from enforcing those rights at any or all times in the future.
Offers such as ones seen on this site, around the web and on leaflets and posters are subject to a few conditions:
We're fully insured, here's our Insurance Certificate.
Any quotes for bookings are given on the basis that the booking will be made in a timely manner, normally within 14 days.
We reserve the right to revise quotes if the booking is not confirmed within 14 days unless the prices are those quoted on our website.
If you leave any belongings behind at any of our venues we will endeavour to hold them for at least 28 days. After which, we will dispose of any left belongings.
We cannot guarantee the safety or prevent the loss or damage of any left belongings.
Phone Number: 07497126892
Email: theteam@adventurenow.co.uk
We collect and process the following information:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We also receive personal information indirectly, from the following sources in the following scenarios:
We use the information that in order to:
We may share this information with:
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your information is securely stored.
We keep your information until we no longer need to retain it or are required to retain it for legal or regulatory purposes. We will then dispose your information by deleting digital files and either shredding or burning physical copies of data.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you
Please contact us if you wish to make a request
If you have any concerns about our use of your personal information, you can make a complaint to us
You can also complain to the ICO if you are unhappy with how we have used your data
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk