Cancellation and Rescheduling

At Adventure Now we will do our best to accommodate rescheduling however cancellation charges apply.

Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading.

This means that, once the booking is in place, your right to cancel without penalty ends:

Unless otherwise stated in writing, the deposit is 50% of the total cost of the booking.

Our accepted date of cancellation is when your written cancellation is acknowledged in writing by us.
The 31 day rule includes weekends and bank holidays.
Any reduction in numbers must also be in writing and acknowledged in writing by us to be considered valid.
Any changes in participant numbers are subject to the same cancellation charges as stated above.
Verbal changes and cancellations are not accepted in any circumstances.

To reschedule or cancel a booking, you must email theteam@adventurenow.co.uk.

Arrival Times

You must be ready to take part in your booked activity 10 minutes prior to a designated 'start-time' to enable sign-in and a full safety briefing to take place, unless advised otherwise on your booking confirmation.
The time stated on your confirmation is the start time not arrival time.
No participant may take part in any activity without first signing in and attending a safety briefing.
The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies and you will be turned away.
Please take arrival times seriously allowing for any possible delays on route to the venue.

Bad Weather / Other Unavoidable Circumstances At The Venue

If an activity is cancelled due to bad weather or any other unavoidable circumstances by the venue, your booking will be rescheduled to a mutually convenient date for you and the venue.
You can chose a date up to three months after the original booked date.
Bookings at all-weather venues, or at a venue where the supplier is prepared to run the session, will not be eligible for re-scheduling.
In these circumstances, a customer's decision not to take part it is deemed that the booking has been cancelled and charges as stated will apply. Refunds are not applicable.

Exclusion From Venue

Adventure Now has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are the incorrect height or weight; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff ; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions.

Personal Safety / Health Requirements

Whilst all our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly. If in any doubt you must seek further guidance and help from the activity provider immediately. You must not attempt to go beyond your capabilities or engage in risky or daring behaviour other than what is involved in the activity itself. It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety together with that of any minors for whom you have responsibility. You will be asked to sign a disclaimer before taking part in many activities to say you are mentally and medically fit and well. If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking. If you refuse to sign a disclaimer at the venue you will not be able to take part and such an action will be treated as a cancellation.

Activity Descriptions / Restrictions

All the activities are described in as much detail as possible and are correct at the time each booking is made. All timings for activities are the total time for the sessions and not an indication of a per person allocation. From time to time activities do change both in price, type and duration. Our Booking Advisors will make every effort to provide additional information and clarification about any of our featured activities, however customers are deemed to have thoroughly familiarised themselves with the activity description, all restrictions, including height, weight and age restriction as detailed on our websites before booking the activity. No responsibility can be accepted by us for an inappropriate booking if you do not familiarise yourself with all aspects of the activity in question at the venue chosen either on our website or through your own enquiries before placing a booking. This is your responsibility.

Complaints

If you are dissatisfied with your activity in any respect, or you have any other complaint about the activity provider or any other matter in relation to the venue or it's performance, then you must speak to the activity provider on the day and come to an agreement about how you can resolve the situation.It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the activity provider at the time and then complain later. If you take part in an activity, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered. Should you have a complaint about the actual booking process, please email: theteam@adventurenow.co.uk. All communications with Customer Services must be in writing, as this ensures that all aspects of the communication between us are clear and unambiguous. Once received we will investigate and discuss the matter with the relevant parties. When we have gathered all the necessary information, we will get back to you.

Refunds

Should you be deemed eligible for a refund the absolute maximum amount this will be is the monies you have paid to us and will not extend to consequential loss or claimed inconvenience or stress howsoever caused. No exceptions are made in this regard. If you have taken part in any activity during the booked event in question, regardless of the circumstances or conditions under which you took part, then this will negate any refund claim.

Office Of Fair Trading & Trading Standards

This company complies with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer. We welcome any inspection of our processes in this regard.

Trademarks & Brand Name

Our brand is well known within the UK and has acquired both registered and unregistered in its trademarks, domain names and logos. No one may use our names, trademarks, domain names or logos for any purpose without our express written permission. Any unlawful use of our brands will be dealt with by law.

Our Terms

All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.

Severability

All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.

Statutory Rights

Your statutory rights are not affected.

Jurisdiction

These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in area in which you are domiciled.

Force Majeure

The Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of The Company, including, but not limited to acts of god, war, civil disorder or industrial dispute.

Jurisdiction

Failure by this Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If this Company decides to waive any of its rights under these Terms of Business, this will not inhibit this Company from enforcing those rights at any or all times in the future. We appreciate that this is a lot to take in, yet we aim to ensure you have the best possible experience with Adventure Now.

Terms of Offers and Vouchers

Offers such as ones seen on this site, around the web and on leaflets and posters are subject to a few conditions:

Insurance

We're fully insured, so you have nothing to worry about.

Just to prove it to you, here's our Insurance Certificate.

Child Protection and Safeguarding Policy

It is our aim to provide protection for the children and young people who receive our services.

Our staff are provided with training on the procedures they should adopt if they suspect a child or young person may be experiencing or be at risk of harm. This policy applies to all staff and anyone working on our behalf.

We will endeavour to safeguard children and young people by:

Privacy Policy

Key Details

This privacy policy describes how Adventure Now protects and makes use of the information you give the company when you use this website and interact with us.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page.
This website privacy policy was updated on the 1st of April 2019.
If you have any questions about this policy, please email theteam@adventurenow.co.uk.

Introduction

We gather and use certain information about individuals to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What Data We Gather

We may collect the following information:

How We Use This Data

Collecting this data helps us understand what you are looking for from the company and how customers interact with our website, enabling us to deliver improved products and services.
For legal reasons, we are required to keep some information.

Specifically, we may use data:

Security

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act and more recent GDPR.

Links From Our Site

Our website may contain links to other websites.
Please note that we have no control of websites outside the adventurenow.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.